Need a hand?

A question, a close call with a bug, or something that does not look right? Tell us what happened.

Progress and saves

Your progress is saved on your device. Game Center scores and achievements are separate from your local inventory. Reinstalling the game or clearing its data can remove local progress; contact support before doing so.

Purchases

Key packs are optional, consumable purchases. If an Apple purchase did not arrive, check your App Store purchase history and contact us with the order reference. Never send your password, payment card details or verification code.

For an Apple refund request, use Apple’s purchase support. Store availability and purchase options can differ between platforms.

Game Center

On iPhone or iPad, check that you are signed in under Settings → Game Center. An internet connection is needed for leaderboards and achievements. Playing offline does not require Game Center.

Rewarded videos

A video may be unavailable if there is no eligible ad or no internet connection. Rewards are granted when the advertising service confirms completion. If something went wrong, include the approximate time and the reward you selected.

Privacy questions

Read the privacy notice for details about local saves, platform services and advertising. You can send privacy questions to the same support address.